Wine Club FAQ List:
1) Why am I giving my credit card ahead of time?
When it comes time for the shipment, the wine club software automatically bills your card on file right before we ship the wines out. If we had to call each person ahead of time at the time of shipment, we would have to hire more staff and that would make your wines much more expensive! This is basically how every winery does it.
2) Is my credit card secure?
We use the Wine Direct system (formerly Vin65) which is used by many of the top wineries all over the country. Your credit card is stored encrypted on a PCI compliant sever. Wine Direct uses a Triple DES [3DES] encryption algorithm for credit cards. On our end, we only see the last four digits.
3) How much is each shipment?
We try to balance each club with a mix of wines to keep the average shipment relatively constant. Bottle prices are between $35 and $65 with an average around $45/bottle. The shipment amount will depend on the bottles and discount but as an average…
Big Dipper Club – 3 bottles with a 10% discount ($125) per shipment
Matterhorn Club – 6 bottles with a 15% discount ($245) per shipment
Goliath Club – 12 bottles with a 20% discount ($450) per shipment
4)How much is shipping? – Discounted rates for the club
3 bottles California - $15 Everywhere else - $20
6 bottles California - $20 Everywhere else - $40
12 bottles California - $35 Everywhere else - $55
5) Do I get charged tax?
Only in the state of California.
6) How come I don’t know the exact amount?
The mix of wines will be a little different each time but should be around the amounts above.
7) How often are the shipments?
Twice a year – Mid April and Early November, we don’t ship during the summer months.
8) Which wines will I be getting?
Each shipment has a mix of chardonnay, pinot noir, and syrah. It will also depend on your club level. The higher you go, the more access to exclusive wines you get!
9)What if I want to change out a wine?
We allow Goliath and Matterhorn members to swap out bottles, but it may change the cost of the shipment.
10) Can I pick up the wine?
We will have two pick up events each year around April and November at the winery. Just check the pickup option. Any club pickups missed that day will be shipped the following week.
11) Can I skip a shipment?
Yes, but………. Only once every two years. Just call or email and we will put your membership on hold.
12) Does my discount carry over to extra purchases?
13) If the club is not right for me, can I still purchase wine?
Yes with three caveats: 1) not all wines will be available for non club members, 2) wines will be at full retail, 3) club shipping rates and pickups don’t apply. Just go on the website and order online!